Return Policy

All orders can be returned within 7 days of receipt. Products cannot be used and must be delivered in their original packaging.

If you wish to make a return, please write to us at in order for us to authorize it. It is important that you also indicate your order number to have a reference.
If you cannot deliver the boxes directly to the warehouse, a return shipping label will be sent to you. Return shipping costs will be at the customer's expense, unless the products show factory damage; to validate this, you must send photos of the damage.

Please note:
  • Products must be in their original boxes. Without this, we cannot accept the return in any form.
  • Items must be packed the same way they were received in order to preserve them and avoid damage during shipping.
  • To return your product, you must mail it to 13-1121 Invicta Drive, Oakville, Ontario, L6H 2R2.
  • A team member of Bronte Import must approve the return of any items being returned. Without approval, you may not return any items from your order.