If you wish to make a return, please write to us at firstname.lastname@example.org in order for us to authorize it. It is important that you also indicate your order number to have a reference.
If you cannot deliver the boxes directly to the warehouse, a return shipping label will be sent to you. Return shipping costs will be at the customer's expense, unless the products show factory damage; to validate this, you must send photos of the damage.
- Products must be in their original boxes. Without this, we cannot accept the return in any form.
- Items must be packed the same way they were received in order to preserve them and avoid damage during shipping.
- To return your product, you must mail it to 13-1121 Invicta Drive, Oakville, Ontario, L6H 2R2.
- A team member of Bronte Import must approve the return of any items being returned. Without approval, you may not return any items from your order.